Applications affected by this issue :: Immigration New Zealand Skip to main content

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Applications affected by this issue :: Immigration New Zealand Skip to main content Skip to main navigation Skip to secondary navigation Skip to search Travel disrupted by the Middle East situation Issued: Monday 02 Mar 2026, 07:10 pm NZDT We have established a priority phone line from Monday to Friday for people to contact us about this specific situation. Call 0508 558 855 (toll free from NZ landlines) or +64 9 914 4100 and press option 7. For information about what options are available to you, check: Middle East: advice for temporary visa holders in New Zealand affected by travel disruptions Application system issue Issued: Thursday 01 Oct 2026, 06:00 pm NZDT We are aware of an issue currently affecting downloading documents on some online applications. If you experience this issue, call our customer service centre. Apologies for the inconvenience. Contact us Check the applications affected by this issue: Applications affected by this issue Applications affected by this issue Find out which applications are affected by this issue. We are aware of an issue currently affecting downloading documents on some online applications. The following applications and online forms may be affected: Phase 2, 2021 Resident Visas Accredited Employer Work Visa (AEWV) accreditations Accredited Employer Work Visa (AEWV) job checks Accredited Employer Work Visa Permanent Resident Visa​ Second or Subsequent Resident Visa​ Variation of travel conditions on a resident visa​ Transit Visa​ International student visas Most visitor visas If you experience this issue, you can contact us. Contact us Table 1: Immigration New Zealand phone numbers Where Number Customer Service Centre (Toll-free from NZ landlines only): 0508 558 855 Auckland: +64 9 914 4100 Wellington: +64 4 910 9915 Rest of the world: +64 9 914 4100 Cookie Information We use cookies on this website to show you relevant information, understand how you use the site and to ensure the site functions properly. Manage your cookie preferences Privacy statement Accept all Necessary only Cookie preferences Functional cookies We have cookies that make our website function correctly. You cannot opt out of these cookies. Necessary inz_cookies_consent Domain immigration.govt.nz Purpose Records your cookie preferences and consent Expiry Persistent Type Cookie Name Domain Purpose Expiry Type inz_cookie_consent immigration.govt.nz Records your cookie preferences and consent Persistent Cookie Site preferences These cookies remember the information you have entered so we can show content relevant to you based on your site preferences. inz_cookie_personalising Domain immigration.govt.nz Purpose Records your cookie preferences and consent Expiry Persistent Type Cookie Name Domain Purpose Expiry Type inz_cookie_personalising immigration.govt.nz Records your consent for personalising cookies Persistent Cookie Statistics and analysis These cookies help us collect statistics and other analytical information so we can improve and manage the site. inz_cookie_analytics Domain immigration.govt.nz Purpose Records your consent for analytics cookies Expiry Persistent Type Cookie Name Domain Purpose Expiry Type inz_cookie_analytic immigration.govt.nz Records your consent for analytics cookies Persistent Cookie Marketing These cookies track your use of other websites so they can provide you with more relevant and engaging advertisements. inz_cookie_marketing Domain immigration.govt.nz Purpose Records your consent for marketing cookies Expiry Persistent Type Cookie Name Domain Purpose Expiry Type inz_cookie_marketing immigration.govt.nz Records your consent for marketing cookies Persistent Cookie {{ cookieButtonText }} Privacy statement

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• Applications affected by this issue :: Immigration New Zealand